Before the COVID-19 pandemic, video was a solution looking for a problem. Now, it is a solution with an almost…
As the COVID-19 pandemic continues, IT professionals are assessing their priorities, particularly in collaboration and contact center implementations. With the…
Driven by the COVID-19 pandemic, enterprises around the world are deploying multi-cloud solutions to support remote workers. When done carefully,…
Throughout the world, organizations are deploying cloud-based UC solutions to support their workforces. After launching Avaya Cloud Office™ by RingCentral…
Almost everyone has been plagued by robocalls on a home or mobile phone. Last year, there were 58.5 billion robocalls,…
When the COVID-19 pandemic shut down global economies, many enterprises scrambled to find work-around solutions to keep their contact centers…
Voice is enjoying a resurgence these days. Traditional phone calls are vital for real-time conversations and collaborations in an office…
It’s no longer enough to pay attention only to the customer experience (CX). To be effective in serving your market,…
While it’s easy to deploy cloud-based applications, moving the communications infrastructure to the cloud is a much bigger decision. Since…
Domino’s Pizza, Comcast and BMW are delivering an engaging digital customer experience (DCX). Their investments in people, processes and technology…
In today’s work-from-home environment, video collaboration security has never been more important. IT professionals must provide the right tools, training…
Many IT professionals have been in a rapid response mode since the COVID-19 pandemic led to business shutdowns and shelter-in-place…
Your enterprise may have strict access and authentication policies to reduce the risk of a security breach by an insider. …
Editor’s note: Here are more highlights of the Avaya ENGAGE 2020 session, “Putting the Customer’s Experience Back into Customer Experience.”…
Editor’s note: Here are highlights of the Avaya ENGAGE 2020 session, “Putting the Customer’s Experience Back into Customer Experience.” As…
Avaya Mobile Experience can help businesses improve their customer interactions, and offer potential cost savings, according to Dustin Fails, telecommunication…
While Supporting Business Operations Avaya and its business partners have responded quickly to the unexpected outbreak of COVID-19, donating remote…
IT professionals around the world are wrestling with the challenges associated with supporting a remote workforce; ensuring security, providing training,…
Consumer preferences are changing faster and faster, disrupting traditional service patterns and challenging organizations to keep up. It takes careful…
Deskphones, softphones and mobile phones – in today’s workforce, there’s no one size fits all for communication choices. In fact,…
Business leaders rely on analytics to measure the performance of units, teams and individuals. Avaya’s contact center solutions, for instance,…
With breach attempts and cyberattacks increasing, many enterprises are looking at artificial intelligence (AI) solutions to identify and thwart incoming…
Many enterprises today are facing a digital talent gap. It can be difficult for IT managers to find enough qualified…
Building brand awareness, engaging prospective customers and adding easily accessible consumer touchpoints are three reasons many enterprises are adding video…
Many companies struggle with digital transformation. It should be so easy, though – out with the old and in with…
It’s no surprise to IT professionals that cyberattacks are on the rise. In recent months, hackers have taken over municipal…
Is your IT team looking at knowledge graphs as a new business intelligence tool? By pulling together relevant information from…
Unified communication (UC) solutions can promote collaboration regardless of time zone or geographic distance. IT professionals need to simplify the use of these tools and address the other concerns of users for them to be adopted within the organization,.
On first thought of what AI is, the first thing on most people’s minds is the picture of robots taking over humanity in a near-future apocalyptic dystopia. Or maybe it’s videos of robots from Boston Dynamics performing feats of agility that will give you nightmares. But the reality is, AI – when used responsibly, of course – is becoming an essential part of telephony and can assist in adding a human element in call centers.
Simplifying communications, improving the user experience, and creating excitement about change are top priorities for leading enterprise IT professionals.
Digital Transformation is a misunderstood buzz term. To be sure, Digital Transformation is a thrown-around phrase, but we need to be frank – it’s an ever-increasingly relevant term as more call center infrastructures are seeing the need to adopt cloud solutions.
When considering a Unified Communications as a Service (UCaaS) solution from a provider, pay attention to the user experience, along…
If your organization is embarking on a digital transformation imitative, it’s essential to set clear and measurable business goals. You should also think about how you will measure your progress and determine if the project has been successful.
Editor’s Note: This blog comes from this month’s sponsor of the IAUG Insider blog, Verint. If you enjoyed this blog,…
Deploying artificial intelligence (AI) application in the enterprise raises a host of issues beyond technology. “We think of AI as being a neutral application, but it’s not,” said attorney Martha Buyer of Buffalo, NY. “You need to understand the inputs, variables, assumptions, and math before knowing how much value to give the outcome.”
Technology changes nearly as quickly as the calendar flips. A new device or upgrade that was trending not long ago…
Digital transformation is occurring in banking, healthcare, media, logistics, retail, utilities, and many other sectors. As a result, the contact…
Artificial intelligence (AI) can play an important role in helping organizations improve their unified communications (UC) infrastructure. However, you have…
Artificial intelligence (AI), cloud-based platforms and the Internet of Things (IoT) are changing the communications landscape and driving digital transformation.…
Artificial intelligence (AI) has great potential for improving customer service, according to Dr. Val Matula, vice president and CTO, Emerging Products & Technology, Avaya.