Migrating can be frustrating and time consuming for technicians, requiring weekends and nights. Without advanced tools, updating 46xx files can be a technician’s nightmare.
Contact center environments are complex. A myriad of disparate solutions must seamlessly integrate to facilitate productive and positive interactions between customer service agents and customers. A tall order. It’s hard enough to do the right thing for the customer once you have them on the line. What if they can’t even reach you? Or you them?
When considering a Unified Communications as a Service (UCaaS) solution from a provider, pay attention to the user experience, along…
Deploying artificial intelligence (AI) application in the enterprise raises a host of issues beyond technology. “We think of AI as being a neutral application, but it’s not,” said attorney Martha Buyer of Buffalo, NY. “You need to understand the inputs, variables, assumptions, and math before knowing how much value to give the outcome.”
Technology changes nearly as quickly as the calendar flips. A new device or upgrade that was trending not long ago…