For IT professionals around the world, improving the customer experience (CX) is a top priority for their organizations. Over the…
Moving your communications platform to the cloud can solve a number of cybersecurity issues. You don’t have to worry about…
Season 6 Episode 5: This week we were joined by Steve Forcum, Senior Technologist at Avaya. We discussed some great…
Driven by the COVID-19 pandemic, enterprises around the world are deploying multi-cloud solutions to support remote workers. When done carefully,…
Throughout the world, organizations are deploying cloud-based UC solutions to support their workforces. After launching Avaya Cloud Office™ by RingCentral…
An in-depth planning process provided the foundation for Arkansas Children’s Hospital to migrate its communications infrastructure to the cloud. “If…
It’s a topic you’ve probably read a fair bit about. After all, moving the infrastructure that powers your contact center…
Season 3, Episode 2: On this episode of the IAUG Insider Podcast, Kaitlynn talks to David Chavez, CTO and VP…
So much has been written about the advantages of cloud operating models: outsourcing of IT complexities, reduced time to market for new business applications and the ability to remain current with the latest technology updates, I will not spend any time covering this subject, it has been well documented.
Season 2, Episode 5: In this episode, we’re talking to Product Solutions and Marketing Lead at Avaya, Karen Hardy. I…
Season 2, Episode 3: In this episode, we’re talking to the Vice President of Innovation and Architecture at Avaya, David…
Transporting your business forward, by extending architectural operations from premise to cloud involves detailed, defined requirements, as well as a cloud partner that can support and compliment your strategy.
It’s Season 2 and we are excited to bring you another season of episodes! We took a little time off but we’re back and better than ever.
This episode, we’re coming hot out of the gate, as we have Steve Forcum, Cloud Solutions Engineering Manager at Avaya on the podcast.
When I went to Engage, he was one of my favorite speakers, so to have him on the show is an awesome thing for me and I think it will be for you too. In this episode, we chat about his Avaya origin story, Digital Mixology, the cloud, and the ultimate question, what’s better: Marvel or DC Comics.
Artificial intelligence (AI), cloud-based platforms and the Internet of Things (IoT) are changing the communications landscape and driving digital transformation.…
This is the fifth episode of the Engage series and it’s a special one it’s part two of two episode with IAUG New York City chapter leader Alex Morales.
Nick Kwaitkowski joins us in a hallway at 2019 Avaya ENGAGE and if you’re wanting a dose of tech talk, this is the episode. We talk about the new possibilities of cloud and the business strategies surrounding it, controlling your destiny in the telecom world, and getting people connected with a local user group.
If you’ve ever wondered what it was like to take a fledgling IAUG chapter and make it one of the most vibrant, you’ll want to listen to this episode. Alex Morales went from being a message board regular behind the keyboard to an IAUG powerhouse of a chapter leader and speaker and we get into Alex’s transformation in this episode.
It’s a sunny day for businesses considering shifting their unified communication (UC) and contact center (CC) operations to the cloud.…
The IAUG Insider Podcast will start with a series with interviews from IAUG Engage from Austin, Texas. We’ve had some great conversations with Avaya higher-ups and community members who share their industry expertise, opinions, and overall interesting conversations.
And like any good publication, we want to know what you’re interested in and what you want to hear. If you have any suggestions, please let me know on Twitter @IAUGMatthew or @IAUG.
The first conversation is with Avaya CTO and VP of Emerging Products and Technology, Valentine Matula. I brought along IAUG member Nick Kwiatkowski along for the chat to lend his voice to the conversation as well. We had this conversation in a hallway at Austin Convention Center and I think you’ll enjoy it.