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Category: Leadership

Leadership Advice for Women in Communications

January 19, 2022 Richard Westlund Leave a comment

At a time with IT talent is at a premium, it’s risky to make assumptions about a woman’s preferred career…

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Posted in: Leadership

3 Great Reasons to Attend Avaya ENGAGE!

December 6, 2021 Lori Wodrich Leave a comment

I hope you’re planning to attend Avaya ENGAGE 2021 on December 12-15 in Orlando, Florida. If you’ve been to any…

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Posted in: Case Studies, Leadership

How to Manage the IT Skills Gap

October 26, 2021 Richard Westlund Leave a comment

In today’s employment market, IT professionals are in high demand, making it difficult for enterprises to recruit people with the…

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Posted in: Business Strategies, Leadership

Get More Done With Less Stress!

September 28, 2021 Richard Westlund Leave a comment

Like many IAUG members, Lori Wodrich begins her workday with a plan in mind, only to find herself scrambling to…

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Posted in: Business Strategies, Leadership Filed under: Professional Development, Remote Work

The Changing Role of the IT Leader

September 14, 2021 Richard Westlund Leave a comment

Last year, the COVID-19 pandemic placed enterprise IT leaders in the spotlight. Senior leadership realized the importance of technology professionals…

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Posted in: Leadership

Upgrading Your Team’s Digital Skills

August 10, 2021 Richard Westlund Leave a comment

Whether you are an experienced IT professional or a newcomer to the field, there are always new things to learn.…

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Posted in: Business Strategies, Leadership

IAUG Members Offer Insights on Remote Work Challenges

August 3, 2021 Richard Westlund Leave a comment

Whether your organization is moving to a hybrid workplace this fall or maintaining a work-from-home (WFH) strategy, be prepared for…

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Posted in: Business Strategies, Leadership

Unlocking the benefits of collaboration in the workplace

July 27, 2021 Richard Westlund Leave a comment

In the past year, the office workplace has changed dramatically, creating new opportunities for forward-thinking organizations.  For example, team collaboration…

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Posted in: Business Strategies, Leadership

IT Leaders Can Guide CFOs Through Digital Transformation

June 29, 2021 Richard Westlund Leave a comment

For Avaya IT professionals, the ability to apply technology investments to business strategies has never been more important. When considering…

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Posted in: Business Strategies, Leadership Filed under: Digital Transformation

Choosing the Right Professional Mentor

June 25, 2021 Richard Westlund Leave a comment

IAUG board member Adriane Davis understands the impact a mentor can have on one’s life. “There are many professionals who…

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Posted in: Leadership

Mitigating Bias to Build Successful Teams

May 19, 2021 Richard Westlund Leave a comment

Nicole Calhoun experienced the pain of racial discrimination at an early age. She was playing in a park with another…

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Posted in: Leadership

How to Show the Value of Cybersecurity Investments

April 20, 2021 Richard Westlund Leave a comment

It can be easy to measure the financial impact of IT investments that reduce hardware, licensing, trunking or labor costs.…

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Posted in: Business Strategies, Leadership Filed under: Professional Development, Security

Best Practices for IT Strategic Planning

April 6, 2021 Richard Westlund Leave a comment

When looking ahead at the next three years, IT professionals can expect the shift to cloud-based solutions will accelerate. Supporting…

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Posted in: Business Strategies, Leadership

How Team Collaboration Is Changing

March 30, 2021 Richard Westlund Leave a comment

With powerful collaboration tools like Avaya Spaces and Microsoft Teams, the enterprise communication landscape continues to evolve. Today, a key…

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Posted in: Leadership Filed under: Leadership, Professional Development

Improving Workplace Communication

March 23, 2021 Richard Westlund Leave a comment

When Avaya IT professionals talk about communication, technology is probably the first thing that comes to mind.  It might be…

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Posted in: Leadership Filed under: Professional Development

S8E3: Lori Wodrich and Jayne Hogle

March 11, 2021 Kaitlynn Malinowski Leave a comment

Season 8, Episode 3: In this episode, we are going to be exploring some great ways to manage your time…

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Posted in: Business Strategies, Leadership, Podcast Filed under: Professional Development

Building Your Digital Leadership Skills

March 9, 2021 Richard Westlund Leave a comment

As an IT professional, you understand the importance of staying current with technology. That might mean tracking new Avaya solutions,…

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Posted in: Leadership Filed under: Leadership, Professional Development, Remote Work

Tips for Operating Contact Centers in a Remote Environment

March 2, 2021 Richard Westlund Leave a comment

In 2020, enterprises around the world quickly transitioned to operating their contact centers in a remote environment. While many of…

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Posted in: Business Strategies, Leadership Filed under: Contact Center, Remote Work

Building Your Digital Leadership Skills

January 12, 2021 Richard Westlund Leave a comment

As an IT professional, you understand the importance of staying current with technology. That might mean tracking new Avaya solutions,…

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Posted in: Business Strategies, Leadership Filed under: Professional Development

S7E5: Mackenzie Crabtree, Senior Engagement Coordinator

January 8, 2021 Kaitlynn Malinowski Leave a comment

Season 7, Episode 5: In this episode, Mackenzie Crabtree and host Kaitlynn Malinowski discuss IAUG 2020 in review, and chat…

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Posted in: Leadership, Podcast

Moving the Needle on Diversity in the Workforce

November 18, 2020 Richard Westlund 2 Comments

A diverse workforce can help spur innovation in the IT department. It can lead to greater productivity throughout the organization, resulting…

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Posted in: Business Strategies, Leadership Filed under: Diversity

Developing Leadership Skills for Women in IT

October 20, 2020 Richard Westlund Leave a comment

As technology becomes a strategic driver for enterprises around the world, leadership skills are increasingly important for IT professionals.   Today’s…

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Posted in: Business Strategies, Leadership Filed under: Women in Tech

Creating Career Opportunities for Women in IT

September 23, 2020 Richard Westlund 1 Comment

Based on demographics, there should be as many women as men in today’s IT organizations.  But gender parity is still…

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Posted in: Leadership Filed under: Career, Professional Development, Women in Tech

Setting Short- and Long-Term IT Priorities in the Coronavirus Outbreak

March 31, 2020 Richard Westlund 1 Comment

In the short term, CIOs and other communication leaders have been hard-pressed to meet organizational demands in response to the…

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Posted in: Leadership Filed under: Community, Digital Transformation, Innovation, Team Building

Five Pillars of Successful Leadership

February 18, 2020 Jayne Hogle

Many IT professionals have a deep understanding of communications technology, from voice, text, video and web to the latest applications…

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Posted in: Leadership Filed under: Avaya ENGAGE, Professional Development

The DOs and DON’Ts of Avaya ENGAGE

January 21, 2020 Mackenzie Evans

After serving on the planning team for two years acting as project lead for one, my excitement for Avaya ENGAGE…

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Posted in: Leadership Filed under: Avaya ENGAGE

Do Your Goals Have 2020 Vision?

December 17, 2019 Kaiti Norton

In case you haven’t noticed the rush of last-minute gift shoppers at the mall, the ribbons and bows that fill…

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Posted in: Leadership Filed under: Professional Development

What CEOs Need to Know About Cybersecurity

December 3, 2019 Richard Westlund

IT professionals know that defending against cyberattacks is a complex task with no guarantees of 100 percent protection.  But many…

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Posted in: Leadership Filed under: Cybersecurity

A Workplace Guide to Mindfulness

September 3, 2019 Kaiti Norton

Mindfulness is something few professionals prioritize in their daily work schedule. When you have back-to-back meetings scheduled on top of…

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Posted in: Leadership Filed under: Professional Development

How UCC Is Enabling the Multi-Generational Workforce

July 31, 2019 Richard Westlund

In 2019, five generations are sharing the North American workforce: the older Silent Generation, Baby Boomers, Gen Xers, Millennials, and the young Gen Z workers. With their different personal experiences, communication styles, and comfort levels with technology, how can today’s IT leaders set them all up for success?

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Posted in: Leadership Filed under: Team Building

Become a Communications Champion in Your Organization

April 17, 2019 Richard Westlund

What must you do to become the go-to person for driving digital transformation in your organization?

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Posted in: Leadership Filed under: Digital Transformation

Five Characteristics of a “Change” Leader

April 10, 2019 Matthew Nanes

Change is difficult for most people, especially in the workplace. It takes leadership to be able to handle change and to be nimble to try new things to adapt and combat change.

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Posted in: Leadership Filed under: Digital Transformation

Conflict in the Workplace: Can It Be a Good Thing?

March 28, 2019 Matthew Nanes

During the IAUG Professional Development webinar, Leading Through Conflict: Staying Cool and Effective through the Toughest Situations, presenter Debra Zabloudil, president and founder of The Learning Studio, taught about why having conflict can be a positive thing to have in the workplace.

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Posted in: Leadership Filed under: Team Building

Working Outside of Our Silos: Five Talking Points with Your Networking Department

February 28, 2019 Matthew Nanes

In our work environments, in many cases, our communication departments are siloed from other departments, which increases the possibility of…

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Posted in: Leadership Filed under: Professional Development

IAUG Presents the Professional Development Webinar Series

February 6, 2019 Matthew Nanes

When I graduated from college, I was in a precarious position. With an English degree in hand and no real…

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Posted in: Leadership Filed under: IAUG Headquarters
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