Agent retention has been a major headache for IT leaders since the dawn of time – or at least the…
Learning about new technologies, building leadership skills and managing cyber risks are among the top priorities for information technologies, according…
In a year of turmoil and disruption, information technology (IT) professionals were in high demand in 2021. At a time…
Today’s voice transcription services are just the tip of the iceberg when it comes to potential applications for speech technology…
At a time with IT talent is at a premium, it’s risky to make assumptions about a woman’s preferred career…
I hope you’re planning to attend Avaya ENGAGE 2021 on December 12-15 in Orlando, Florida. If you’ve been to any…
In today’s employment market, IT professionals are in high demand, making it difficult for enterprises to recruit people with the…
Like many IAUG members, Lori Wodrich begins her workday with a plan in mind, only to find herself scrambling to…
Last year, the COVID-19 pandemic placed enterprise IT leaders in the spotlight. Senior leadership realized the importance of technology professionals…
Whether you are an experienced IT professional or a newcomer to the field, there are always new things to learn.…
Whether your organization is moving to a hybrid workplace this fall or maintaining a work-from-home (WFH) strategy, be prepared for…
In the past year, the office workplace has changed dramatically, creating new opportunities for forward-thinking organizations. For example, team collaboration…
For Avaya IT professionals, the ability to apply technology investments to business strategies has never been more important. When considering…
IAUG board member Adriane Davis understands the impact a mentor can have on one’s life. “There are many professionals who…
Nicole Calhoun experienced the pain of racial discrimination at an early age. She was playing in a park with another…
It can be easy to measure the financial impact of IT investments that reduce hardware, licensing, trunking or labor costs.…
When looking ahead at the next three years, IT professionals can expect the shift to cloud-based solutions will accelerate. Supporting…
With powerful collaboration tools like Avaya Spaces and Microsoft Teams, the enterprise communication landscape continues to evolve. Today, a key…
When Avaya IT professionals talk about communication, technology is probably the first thing that comes to mind. It might be…
Season 8, Episode 3: In this episode, we are going to be exploring some great ways to manage your time…
As an IT professional, you understand the importance of staying current with technology. That might mean tracking new Avaya solutions,…
In 2020, enterprises around the world quickly transitioned to operating their contact centers in a remote environment. While many of…
As an IT professional, you understand the importance of staying current with technology. That might mean tracking new Avaya solutions,…
Season 7, Episode 5: In this episode, Mackenzie Crabtree and host Kaitlynn Malinowski discuss IAUG 2020 in review, and chat…
A diverse workforce can help spur innovation in the IT department. It can lead to greater productivity throughout the organization, resulting…
As technology becomes a strategic driver for enterprises around the world, leadership skills are increasingly important for IT professionals. Today’s…
Based on demographics, there should be as many women as men in today’s IT organizations. But gender parity is still…
In the short term, CIOs and other communication leaders have been hard-pressed to meet organizational demands in response to the…
Many IT professionals have a deep understanding of communications technology, from voice, text, video and web to the latest applications…
After serving on the planning team for two years acting as project lead for one, my excitement for Avaya ENGAGE…
In case you haven’t noticed the rush of last-minute gift shoppers at the mall, the ribbons and bows that fill…
IT professionals know that defending against cyberattacks is a complex task with no guarantees of 100 percent protection. But many…
Mindfulness is something few professionals prioritize in their daily work schedule. When you have back-to-back meetings scheduled on top of…
In 2019, five generations are sharing the North American workforce: the older Silent Generation, Baby Boomers, Gen Xers, Millennials, and the young Gen Z workers. With their different personal experiences, communication styles, and comfort levels with technology, how can today’s IT leaders set them all up for success?
What must you do to become the go-to person for driving digital transformation in your organization?
Change is difficult for most people, especially in the workplace. It takes leadership to be able to handle change and to be nimble to try new things to adapt and combat change.
During the IAUG Professional Development webinar, Leading Through Conflict: Staying Cool and Effective through the Toughest Situations, presenter Debra Zabloudil, president and founder of The Learning Studio, taught about why having conflict can be a positive thing to have in the workplace.
In our work environments, in many cases, our communication departments are siloed from other departments, which increases the possibility of…
When I graduated from college, I was in a precarious position. With an English degree in hand and no real…