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Category: Miscellaneous

Capitalizing on Composability

May 10, 2022 Richard Westlund Leave a comment

While composability is still an emerging concept in the communications sector, it can offer significant benefits to organizations seeking to…

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Posted in: Miscellaneous

Using Automation to Boost CX

May 3, 2022 Richard Westlund Leave a comment

Ted Lango knows that providing automated support to front-line agents in the contact center can be an excellent strategy for…

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Avaya Focuses on Delivering a Total Experience

April 13, 2022 Richard Westlund Leave a comment

A cohesive customer experience strategy is crucial for cultivating loyalty, sales growth, and sustained business success. That’s why Avaya is…

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Some Crazy Contact Center Predictions!

April 7, 2022 Richard Westlund Leave a comment

What lies ahead for the fast-paced contact center market? Will enterprises need to deploy transformative technology or implement new processes…

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Bringing AI and Automation to the Contact Center

March 23, 2022 Richard Westlund Leave a comment

With the self-service IVR, customers could easily tell the difference between machine and human assistance. Now, the lines are blurred…

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Tapping the Power of Avaya Spaces

March 16, 2022 Richard Westlund Leave a comment

Tapping the Power of Avaya Spaces In today’s work-from-anywhere environment, Avaya Spaces can deliver a professional-level communication and collaboration experience,…

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Protecting Against SBC Attack Vectors

March 4, 2022 Richard Westlund Leave a comment

Cyber attackers typically follow certain patterns when trying to breach session border controllers (SBCs) and penetrate an organization’s network.  That…

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How Is Legislation Impacting E911 Implementations?

February 25, 2022 Richard Westlund Leave a comment

A properly programmed E911 system might have prevented the death of California teenager Jose Manuel Beltran Salas in 2015. When…

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Avaya ENGAGE 2021 Delivers Valuable Learning Sessions for IT Professionals Worldwide

January 28, 2022 Richard Westlund Leave a comment

Cloud migration, contact center as a service, E911 and personalizing customer experiences were key themes for IT professionals from around…

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Creating Safer Workplaces through E911

January 14, 2022 Richard Westlund Leave a comment

As principal UC engineer for Alaska Airlines, Dan Olson faces a number of E911 challenges. “We have a lot of…

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How Is Legislation Impacting E911 Implementations?

January 6, 2022 Richard Westlund Leave a comment

A properly programmed E911 system might have prevented the death of California teenager Jose Manuel Beltran Salas in 2015. When…

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Posted in: Miscellaneous

Clearing the Way for Voice Conversations: Why Omni-Channel is the New Normal

May 25, 2021 Upland InGenius Leave a comment

Keeping your contact center agents engaged, productive, and accessible—especially given the spike in customer interaction volume over the past year—isn’t…

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S8E1: Damian Leach

February 26, 2021 Kaitlynn Malinowski Leave a comment

Season 8, Episode 1: In this episode, we are going to be exploring Damian Leach, IAUG Board Member’s experiences as…

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Posted in: Miscellaneous, Podcast

Managing Call Quality in a Remote Work Environment

February 23, 2021 Brian Thompson Leave a comment

What is call quality and how do we manage it in today’s remote work environment? First of all, it is…

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Posted in: Miscellaneous Filed under: Call Center

A Look at the State of the Industry

February 9, 2021 Richard Westlund Leave a comment

Communications technology is always changing, but there are some clear trends that will be shaping this sector in 2021, according…

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Posted in: Miscellaneous Filed under: emerging technology, industry updates

Avaya Celebrates 20 Years of Service

October 13, 2020 Richard Westlund Leave a comment

Twenty years ago, Avaya began its journey to global leadership in the communications, collaboration, and contact center markets.  While there…

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Posted in: Miscellaneous Filed under: Avaya

The Top 5 Challenges Enterprises Face with 911

October 6, 2020 Melinda Sensabaugh, Principal, Vita Safety Partners, LLC 1 Comment

Typically, when you read blog posts about the challenges enterprises face with 911, the focus is on the technical and…

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Posted in: Business Strategies, Miscellaneous Filed under: 911

How Unimax has been Helping Avaya Customers

September 15, 2020 Phil Moen, President and CEO of Unimax Leave a comment

For over thirty years, Unimax has been helping organizations manage their current and past Avaya voice systems. Our Avaya history…

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Building Scenarios Can Help Your Post-Pandemic Planning

September 2, 2020 Richard Westlund 1 Comment

If you are wondering what the business world will look like in 2021 and beyond, you are certainly not alone.…

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S5E3: Nick Kwiatkowski, Avaya ENGAGE Hackathon Winner

May 1, 2020 Kaitlynn Malinowski Leave a comment

Season 5 Episode 3: This week we were joined by IAUG’s Nick Kwiatkowski. Nick is a longtime IAUG member that…

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Posted in: Miscellaneous, Podcast

Avaya Helps Control Spread of COVID-19 in China

February 21, 2020 Richard Westlund

While Supporting Business Operations Avaya and its business partners have responded quickly to the unexpected outbreak of COVID-19, donating remote…

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Posted in: Business Strategies, Miscellaneous

Four Things You Missed at Avaya ENGAGE

February 11, 2020 Kaitlynn Malinowski

1. Avaya is investing in innovation. “Avaya is investing in blended solutions for enterprise users and gaining momentum in the…

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Posted in: Miscellaneous Filed under: Avaya ENGAGE

5 Sessions You Can’t Miss at Avaya ENGAGE

January 7, 2020 Richard Westlund

Avaya ENGAGE is one of the best places for telecom IT professionals to make new connections with peers and hear…

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Posted in: Miscellaneous Filed under: Avaya ENGAGE

911 Legislative Update: Plain Facts in Plain English

November 12, 2019 Mark J. Fletcher, ENP

“I’m not a lawyer, and I don’t play one on TV.” That is a common line that I say jokingly…

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Posted in: Miscellaneous Filed under: 911

A Timely Change in Our Publications

January 8, 2019 Jayne Hogle

Today, information needs to flow fast than ever. That’s true for IAUG’s publications, as well as the rest of the technology world. We know our readers want news and feature articles that are both timely and relevant to their organizations.

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Posted in: Miscellaneous Filed under: IAUG Headquarters
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