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Category: Miscellaneous

S8E1: Damian Leach

February 26, 2021 Kaitlynn Malinowski Leave a comment

Season 8, Episode 1: In this episode, we are going to be exploring Damian Leach, IAUG Board Member’s experiences as…

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Posted in: Miscellaneous, Podcast

Managing Call Quality in a Remote Work Environment

February 23, 2021 Brian Thompson Leave a comment

What is call quality and how do we manage it in today’s remote work environment? First of all, it is…

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Posted in: Miscellaneous Filed under: Call Center

A Look at the State of the Industry

February 9, 2021 Richard Westlund Leave a comment

Communications technology is always changing, but there are some clear trends that will be shaping this sector in 2021, according…

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Posted in: Miscellaneous Filed under: emerging technology, industry updates

Avaya Celebrates 20 Years of Service

October 13, 2020 Richard Westlund Leave a comment

Twenty years ago, Avaya began its journey to global leadership in the communications, collaboration, and contact center markets.  While there…

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Posted in: Miscellaneous Filed under: Avaya

The Top 5 Challenges Enterprises Face with 911

October 6, 2020 Melinda Sensabaugh, Principal, Vita Safety Partners, LLC 1 Comment

Typically, when you read blog posts about the challenges enterprises face with 911, the focus is on the technical and…

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Posted in: Business Strategies, Miscellaneous Filed under: 911

How Unimax has been Helping Avaya Customers

September 15, 2020 Phil Moen, President and CEO of Unimax Leave a comment

For over thirty years, Unimax has been helping organizations manage their current and past Avaya voice systems. Our Avaya history…

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Posted in: Miscellaneous

Building Scenarios Can Help Your Post-Pandemic Planning

September 2, 2020 Richard Westlund 1 Comment

If you are wondering what the business world will look like in 2021 and beyond, you are certainly not alone.…

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Posted in: Miscellaneous

S5E3: Nick Kwiatkowski, Avaya ENGAGE Hackathon Winner

May 1, 2020 Kaitlynn Malinowski Leave a comment

Season 5 Episode 3: This week we were joined by IAUG’s Nick Kwiatkowski. Nick is a longtime IAUG member that…

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Posted in: Miscellaneous, Podcast

Avaya Helps Control Spread of COVID-19 in China

February 21, 2020 Richard Westlund

While Supporting Business Operations Avaya and its business partners have responded quickly to the unexpected outbreak of COVID-19, donating remote…

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Posted in: Business Strategies, Miscellaneous

Four Things You Missed at Avaya ENGAGE

February 11, 2020 Kaitlynn Malinowski

1. Avaya is investing in innovation. “Avaya is investing in blended solutions for enterprise users and gaining momentum in the…

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Posted in: Miscellaneous Filed under: Avaya ENGAGE

5 Sessions You Can’t Miss at Avaya ENGAGE

January 7, 2020 Richard Westlund

Avaya ENGAGE is one of the best places for telecom IT professionals to make new connections with peers and hear…

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Posted in: Miscellaneous Filed under: Avaya ENGAGE

911 Legislative Update: Plain Facts in Plain English

November 12, 2019 Mark J. Fletcher, ENP

“I’m not a lawyer, and I don’t play one on TV.” That is a common line that I say jokingly…

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Posted in: Miscellaneous Filed under: 911

A Timely Change in Our Publications

January 8, 2019 Jayne Hogle

Today, information needs to flow fast than ever. That’s true for IAUG’s publications, as well as the rest of the technology world. We know our readers want news and feature articles that are both timely and relevant to their organizations.

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Posted in: Miscellaneous Filed under: IAUG Headquarters
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