For IT professionals around the world, improving the customer experience (CX) is a top priority for their organizations. Over the…
For a growing number of enterprises around the world, Avaya OneCloud™ Contact Center as a Service (CCaaS) delivers scalability, security…
It can be easy to measure the financial impact of IT investments that reduce hardware, licensing, trunking or labor costs.…
Does the future of video conferencing lie in delivering a better user experience, updating meeting room systems or looking for…
When looking ahead at the next three years, IT professionals can expect the shift to cloud-based solutions will accelerate. Supporting…
With powerful collaboration tools like Avaya Spaces and Microsoft Teams, the enterprise communication landscape continues to evolve. Today, a key…
When Avaya IT professionals talk about communication, technology is probably the first thing that comes to mind. It might be…
Moving your communications platform to the cloud can solve a number of cybersecurity issues. You don’t have to worry about…
As an IT professional, you understand the importance of staying current with technology. That might mean tracking new Avaya solutions,…
Last year, enterprises around the world quickly transitioned to operating their contact centers in a remote environment. While many of…
When data centers were housing in a secure, on-premise location and the computer network had a clear boundary, IT organizations…
Communications technology is always changing, but there are some clear trends that will be shaping this sector in 2021, according…
If you watch television, it’s hard to escape the advertisements from AT&T, Verizon and T-Mobile about their high-speed 5G networks.…
As an IT professional, you understand the importance of staying current with technology. That might mean tracking new Avaya solutions,…
If you work in telecommunications, you are already living in a bot world. With new developments in machine learning, artificial…
When setting budget priorities for 2021, communications professionals shouldn’t focus all their attention on technology. Along with considering new IT…
As IT professionals look to the year ahead, one timely issue is delivering the right level of support to enhance…
For enterprise IT professionals, the COVID-19 crisis created opportunities as well as challenges. In many cases, it accelerated the deployment…
Have you confirmed the identity of everyone participating in your virtual conference session? If you are transcribing or recording the…
A diverse workforce can help spur innovation in the IT department. It can lead to greater productivity throughout the organization, resulting…
With the ongoing COVID-19 pandemic, enterprises around the world are rethinking how to use their on-premise meeting rooms. How do…
What if you could empower customers to interact effortlessly across touchpoints, fully engage employees, maximize limited resources, and gain the…
As technology becomes a strategic driver for enterprises around the world, leadership skills are increasingly important for IT professionals. Today’s…
Twenty years ago, Avaya began its journey to global leadership in the communications, collaboration, and contact center markets. While there…
Have you confirmed the identity of everyone participating in your virtual conference session? If you are transcribing or recording the…
Based on demographics, there should be as many women as men in today’s IT organizations. But gender parity is still…
Before the COVID-19 pandemic, video was a solution looking for a problem. Now, it is a solution with an almost…
If you are wondering what the business world will look like in 2021 and beyond, you are certainly not alone.…
As the COVID-19 pandemic continues, IT professionals are assessing their priorities, particularly in collaboration and contact center implementations. With the…
Driven by the COVID-19 pandemic, enterprises around the world are deploying multi-cloud solutions to support remote workers. When done carefully,…
Throughout the world, organizations are deploying cloud-based UC solutions to support their workforces. After launching Avaya Cloud Office™ by RingCentral…
Almost everyone has been plagued by robocalls on a home or mobile phone. Last year, there were 58.5 billion robocalls,…
When the COVID-19 pandemic shut down global economies, many enterprises scrambled to find work-around solutions to keep their contact centers…
Voice is enjoying a resurgence these days. Traditional phone calls are vital for real-time conversations and collaborations in an office…
Today there are billions of sensors, wearables and other devices around the world feeding data into the Internet of Things…
It’s not easy to construct an E-911 system for a single building, and the issues multiply when trying to cover…
It’s no longer enough to pay attention only to the customer experience (CX). To be effective in serving your market,…
If you’ve been wondering about the value of an IAUG membership, consider the practical, expert advice available from Avaya professionals…
Avaya is planning new features and availability for its cloud, collaboration and contact center solutions in 2021. “Our goal is…
While it’s easy to deploy cloud-based applications, moving the communications infrastructure to the cloud is a much bigger decision. Since…
Domino’s Pizza, Comcast and BMW are delivering an engaging digital customer experience (DCX). Their investments in people, processes and technology…
In today’s work-from-home environment, video collaboration security has never been more important. IT professionals must provide the right tools, training…
In times of crisis, almost everyone has an urgent need for information – employees, customers, community members – causing businesses,…
Many IT professionals have been in a rapid response mode since the COVID-19 pandemic led to business shutdowns and shelter-in-place…
Collaboration among hospital care teams is essential for positive patient outcomes. Doctors, nurses, laboratory techs and pharmacists all need to…
Your enterprise may have strict access and authentication policies to reduce the risk of a security breach by an insider. …
In the short term, CIOs and other communication leaders have been hard-pressed to meet organizational demands in response to the…
An in-depth planning process provided the foundation for Arkansas Children’s Hospital to migrate its communications infrastructure to the cloud. “If…
Avaya Mobile Experience can help businesses improve their customer interactions, and offer potential cost savings, according to Dustin Fails, telecommunication…
Community banks, like other financial service providers face a number of challenges in providing a distinctive customer experience and delivering…
While Supporting Business Operations Avaya and its business partners have responded quickly to the unexpected outbreak of COVID-19, donating remote…
IT professionals around the world are wrestling with the challenges associated with supporting a remote workforce; ensuring security, providing training,…
Avaya ENGAGE is one of the best places for telecom IT professionals to make new connections with peers and hear…
Consumer preferences are changing faster and faster, disrupting traditional service patterns and challenging organizations to keep up. It takes careful…
IT professionals know that defending against cyberattacks is a complex task with no guarantees of 100 percent protection. But many…
Deskphones, softphones and mobile phones – in today’s workforce, there’s no one size fits all for communication choices. In fact,…
Business leaders rely on analytics to measure the performance of units, teams and individuals. Avaya’s contact center solutions, for instance,…
With breach attempts and cyberattacks increasing, many enterprises are looking at artificial intelligence (AI) solutions to identify and thwart incoming…
Many enterprises today are facing a digital talent gap. It can be difficult for IT managers to find enough qualified…
Building brand awareness, engaging prospective customers and adding easily accessible consumer touchpoints are three reasons many enterprises are adding video…
Veteran IAUG members know that love affair between contact centers and CRM began back in the 1990s, as enterprises realized…
It’s no surprise to IT professionals that cyberattacks are on the rise. In recent months, hackers have taken over municipal…
Unified communication (UC) solutions can promote collaboration regardless of time zone or geographic distance. IT professionals need to simplify the use of these tools and address the other concerns of users for them to be adopted within the organization,.
Simplifying communications, improving the user experience, and creating excitement about change are top priorities for leading enterprise IT professionals.
In 2019, five generations are sharing the North American workforce: the older Silent Generation, Baby Boomers, Gen Xers, Millennials, and the young Gen Z workers. With their different personal experiences, communication styles, and comfort levels with technology, how can today’s IT leaders set them all up for success?
When considering a Unified Communications as a Service (UCaaS) solution from a provider, pay attention to the user experience, along…
If your organization is embarking on a digital transformation imitative, it’s essential to set clear and measurable business goals. You should also think about how you will measure your progress and determine if the project has been successful.
Like many educational institutions, campus safety is a top priority for Texas Tech University. That’s why the university’s IT team, supported by IR Prognosis and Path Insight, recently rolled out a new E911 system to provide alerts and accelerated responses to emergencies.
Digital transformation is occurring in banking, healthcare, media, logistics, retail, utilities, and many other sectors. As a result, the contact…
Artificial intelligence (AI) can play an important role in helping organizations improve their unified communications (UC) infrastructure. However, you have…
What must you do to become the go-to person for driving digital transformation in your organization?
Artificial intelligence (AI), cloud-based platforms and the Internet of Things (IoT) are changing the communications landscape and driving digital transformation.…
Artificial intelligence (AI) has great potential for improving customer service, according to Dr. Val Matula, vice president and CTO, Emerging Products & Technology, Avaya.
It’s a sunny day for businesses considering shifting their unified communication (UC) and contact center (CC) operations to the cloud.…
Implementing a digital customer experience can lead to higher satisfaction scores, and increases in new business, while reducing operational costs,…
Adapted from NVT Phybridge case studies A U.S. school district, government agency and university are among the many Avaya customers who have…
If you have a CS1000 or Communication Manager (CM), you’re probably still satisfied with its reliability. But at the same…