Deskphones, softphones and mobile phones – in today’s workforce, there’s no one size fits all for communication choices. In fact,…
Business leaders rely on analytics to measure the performance of units, teams and individuals. Avaya’s contact center solutions, for instance,…
With breach attempts and cyberattacks increasing, many enterprises are looking at artificial intelligence (AI) solutions to identify and thwart incoming…
Many enterprises today are facing a digital talent gap. It can be difficult for IT managers to find enough qualified…
Building brand awareness, engaging prospective customers and adding easily accessible consumer touchpoints are three reasons many enterprises are adding video…
Veteran IAUG members know that love affair between contact centers and CRM began back in the 1990s, as enterprises realized…
It’s no surprise to IT professionals that cyberattacks are on the rise. In recent months, hackers have taken over municipal…
Unified communication (UC) solutions can promote collaboration regardless of time zone or geographic distance. IT professionals need to simplify the use of these tools and address the other concerns of users for them to be adopted within the organization,.
Simplifying communications, improving the user experience, and creating excitement about change are top priorities for leading enterprise IT professionals.
In 2019, five generations are sharing the North American workforce: the older Silent Generation, Baby Boomers, Gen Xers, Millennials, and the young Gen Z workers. With their different personal experiences, communication styles, and comfort levels with technology, how can today’s IT leaders set them all up for success?
When considering a Unified Communications as a Service (UCaaS) solution from a provider, pay attention to the user experience, along…
If your organization is embarking on a digital transformation imitative, it’s essential to set clear and measurable business goals. You should also think about how you will measure your progress and determine if the project has been successful.
Like many educational institutions, campus safety is a top priority for Texas Tech University. That’s why the university’s IT team, supported by IR Prognosis and Path Insight, recently rolled out a new E911 system to provide alerts and accelerated responses to emergencies.
Digital transformation is occurring in banking, healthcare, media, logistics, retail, utilities, and many other sectors. As a result, the contact…
Artificial intelligence (AI) can play an important role in helping organizations improve their unified communications (UC) infrastructure. However, you have…
What must you do to become the go-to person for driving digital transformation in your organization?
Artificial intelligence (AI), cloud-based platforms and the Internet of Things (IoT) are changing the communications landscape and driving digital transformation.…
Artificial intelligence (AI) has great potential for improving customer service, according to Dr. Val Matula, vice president and CTO, Emerging Products & Technology, Avaya.
It’s a sunny day for businesses considering shifting their unified communication (UC) and contact center (CC) operations to the cloud.…
Implementing a digital customer experience can lead to higher satisfaction scores, and increases in new business, while reducing operational costs,…
Adapted from NVT Phybridge case studies A U.S. school district, government agency and university are among the many Avaya customers who have…
If you have a CS1000 or Communication Manager (CM), you’re probably still satisfied with its reliability. But at the same…