Agent retention has been a major headache for IT leaders since the dawn of time – or at least the…
Empowering contact center agents can lead to lower turnover, higher productivity and an improved customer experience (CX). But many organizations…
If your organization offers financial, healthcare, business, or professional services, you face a high risk of a cyber attack, according…
Most enterprises still rely primarily on on-premises communications systems, Where there are advantages to maintaining control of organizational data and…
If you are considering moving at least some of your contact center operations to the cloud, having a solid game…
I hope you’re planning to attend Avaya ENGAGE 2021 on December 12-15 in Orlando, Florida. If you’ve been to any…
Intelligent automation turns data insights into call center action Call centers generate massive amounts of data, which could be harnessed…
Running a legacy PBX is like driving a car with 200,000 miles on the odometer. It is reliable and functions…
Today there are billions of sensors, wearables and other devices around the world feeding data into the Internet of Things…
It’s not easy to construct an E-911 system for a single building, and the issues multiply when trying to cover…
An in-depth planning process provided the foundation for Arkansas Children’s Hospital to migrate its communications infrastructure to the cloud. “If…
Community banks, like other financial service providers face a number of challenges in providing a distinctive customer experience and delivering…
Veteran IAUG members know that love affair between contact centers and CRM began back in the 1990s, as enterprises realized…
Like many educational institutions, campus safety is a top priority for Texas Tech University. That’s why the university’s IT team, supported by IR Prognosis and Path Insight, recently rolled out a new E911 system to provide alerts and accelerated responses to emergencies.
In this blog, see how Dustin Fails migrated to from CM 6.3 Physical to CM 7.0 Virtual!
This week on the IAUG Insider blog, NVT Phybridge presents a Telecom Reseller podcast interview with IAUG Member and IoT Pioneer Award Winner Nick Kwiatkowski.
Implementing a digital customer experience can lead to higher satisfaction scores, and increases in new business, while reducing operational costs,…
Adapted from NVT Phybridge case studies A U.S. school district, government agency and university are among the many Avaya customers who have…