Veteran IAUG members know that love affair between contact centers and CRM began back in the 1990s, as enterprises realized…
Like many educational institutions, campus safety is a top priority for Texas Tech University. That’s why the university’s IT team, supported by IR Prognosis and Path Insight, recently rolled out a new E911 system to provide alerts and accelerated responses to emergencies.
In this blog, see how Dustin Fails migrated to from CM 6.3 Physical to CM 7.0 Virtual!
This week on the IAUG Insider blog, NVT Phybridge presents a Telecom Reseller podcast interview with IAUG Member and IoT Pioneer Award Winner Nick Kwiatkowski.
Implementing a digital customer experience can lead to higher satisfaction scores, and increases in new business, while reducing operational costs,…
Adapted from NVT Phybridge case studies A U.S. school district, government agency and university are among the many Avaya customers who have…