How AI Enhances the Human Element of Call Centers

On first thought of what AI is, the first thing on most people’s minds is the picture of robots taking over humanity in a near-future apocalyptic dystopia. Or maybe it’s videos of robots from Boston Dynamics performing feats of agility that will give you nightmares. But the reality is, AI – when used responsibly, of course – is becoming an essential part of telephony and can assist in adding a human element in call centers.

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Ethics and Legal Considerations for AI in the Enterprise

Deploying artificial intelligence (AI) application in the enterprise raises a host of issues beyond technology. “We think of AI as being a neutral application, but it’s not,” said attorney Martha Buyer of Buffalo, NY. “You need to understand the inputs, variables, assumptions, and math before knowing how much value to give the outcome.”

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