Using APIs to Integrate Test Automation into Existing Workflows

Contact center environments are complex. A myriad of disparate solutions must seamlessly integrate to facilitate productive and positive interactions between customer service agents and customers. A tall order. It’s hard enough to do the right thing for the customer once you have them on the line. What if they can’t even reach you? Or you them?

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An Objective Cloud Journey

So much has been written about the advantages of cloud operating models: outsourcing of IT complexities, reduced time to market for new business applications and the ability to remain current with the latest technology updates, I will not spend any time covering this subject, it has been well documented.

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When Robots Attack

Robocalls are not just for your cell phone anymore and are targeting your enterprise. The problem is growing in scope and intensity and is now to a point where it is hitting the enterprise bottom line, impacting personal productivity by digitally distracting knowledge workers, as well as disrupting revenue generation and customer service activities in contact center operations. Why is this happening and what can your organization do to stop it?

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NVT Phybridge Delivering on the Avaya Promise

Your existing analog/digital communication system has served you well. However, Avaya IP solutions provide organizations with greater flexibility, reliability, and mobility while delivering customization options to fit your exact business needs. If infrastructure barriers have held you back from achieving superior communications, NVT Phybridge is here to get you across the finish line!

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What is the Modern LAN, and How is it Helping Organizations Modernize to Avaya IP?

Avaya IP solutions provide organizations with better voice quality, communication efficiency, and mobility – to name a few. Bottom line, an Avaya IP voice solution allows the modern workforce to facilitate more effective interactions in today’s fast-paced business environment; whether they’re at the office, traveling or working from home. However, many organizations struggle with establishing the necessary physical infrastructure to support these intelligent systems.

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