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Tag: Innovation

The Future of Video Conferencing

April 14, 2021 Richard Westlund Leave a comment

Does the future of video conferencing lie in delivering a better user experience, updating meeting room systems or looking for…

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Posted in: Business Strategies Filed under: Innovation, Tools

Guiding First Responders to Emergency Locations

June 23, 2020 Richard Westlund 1 Comment

It’s not easy to construct an E-911 system for a single building, and the issues multiply when trying to cover…

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Posted in: Case Studies Filed under: 911, Contact Center, Innovation

Video Collaboration Security: Do You Have All the Bases Covered?

May 5, 2020 Richard Westlund 2 Comments

In today’s work-from-home environment, video collaboration security has never been more important. IT professionals must provide the right tools, training…

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Posted in: Business Strategies Filed under: Digital Transformation, Innovation

Setting Short- and Long-Term IT Priorities in the Coronavirus Outbreak

March 31, 2020 Richard Westlund 1 Comment

In the short term, CIOs and other communication leaders have been hard-pressed to meet organizational demands in response to the…

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Posted in: Leadership Filed under: Community, Digital Transformation, Innovation, Team Building

How Work Environments and Employee Age Affect Desktop Communication Choices

November 19, 2019 Richard Westlund

Deskphones, softphones and mobile phones – in today’s workforce, there’s no one size fits all for communication choices. In fact,…

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Posted in: Business Strategies Filed under: Digital Transformation, Innovation, Multi-Generational Workforce

Issues to Consider Before Deploying Kiosks as Consumer Touchpoints

October 8, 2019 Richard Westlund

Building brand awareness, engaging prospective customers and adding easily accessible consumer touchpoints are three reasons many enterprises are adding video…

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Posted in: Business Strategies Filed under: Digital Transformation, Innovation

S3E3: Avaya Senior Director of Solutions Marketing, Mike Kuch

September 19, 2019 Kaitlynn Malinowski

Season 3, Episode 3: On this episode of the IAUG Insider Podcast, Kaitlynn speaks with Mike Kuch, the Senior Director…

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Posted in: Podcast Filed under: Innovation, Multi-Generational Workforce
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