5 Sessions You Can’t Miss at Avaya ENGAGE

Avaya ENGAGE is one of the best places for telecom IT professionals to make new connections with peers and hear from some of the industry’s most inspiring and accomplished leaders. If you’re looking to expand your horizons and go “all in” in 2020, Avaya ENGAGE is an opportunity you won’t want to miss.

Below are some highlighted sessions that might pique your interest, but keep in mind – this is just a small sample of the hundreds of sessions you can attend. Check out the full agenda here to explore them all.

Remote Worker Workshop

If your organization needs to support a remote workforce, consider attending “Remote Worker Workshop,” a Sunday morning preconference session (PRE02) at Avaya ENGAGE 2020.  IAUG member Nick Kwiatkowski from Michigan State University will lead an interactive session looking at delivery and support models for remote workers, helping organizations capitalize on this growing segment of the global workforce. (Note: there is an additional fee for preconference sessions.)

Tips and Tricks for CM Programming

Avaya’s Communications Manager (CM) is a proven platform for success. But there are always new things to learn about this powerful communications technology.  Fortunately, Mary Ponto of TeleTraining Services Inc. and Stephanie Ponto, Donlen a Hertz Company, are leading an interactive session, “More CM Programming Tips and Tricks From an Administration Trainer,” at Avaya ENGAGE 2020. Just add session 608 to your conference agenda plan and find out what more you can do with CM.

Data Networking for Voice Professionals

For the past few conferences, David Lover’s presentations on “Data Networking for Voice Professionals” have filled the session rooms.  So, be sure to put “Data Networking for Voice Professionals – Part 1” (#104) on your schedule for Sunday, Feb. 2.  It’s the first of several Avaya ENGAGE sessions designed to give voice professionals a better understanding of the data side of the IT world. If you’d like to learn more about your network, this is a great place to start!

The Impact of AI

The title for this Avaya ENGAGE session says it all: “AI Is Everywhere: The Impact of AI in Next-Gen Communications Today & Beyond.” Adam Geffner of Asurion leads this Monday, Feb.3, session (#402) that will give you a better idea of how machine learning and AI may affect your organization.  It’s one of several AI related sessions at the conference, giving you plenty of opportunities to learn more about this rapidly evolving technology.

Demystifying Unified Communications

Today, unified communications (UC) is one of the most talked-about applications in the IT world. But what does UC mean when applied to your organization? Steven Romanelli of ConvergeOne will lead an informative session, “Demystifying Unified Communications – Architecture, Deployment, and Best Practices Part 1” on Sunday, Feb. 2.  This Avaya ENGAGE session (#101) is one of several workshops that will help you pull together the various threads of UC, including contact center applications, integrated desktops and the cloud.