It’s a sunny day for businesses considering shifting their unified communication (UC) and contact center (CC) operations to the cloud. Avaya is taking a flexible, customizable approach that allows organizations a wide range of options for moving to the cloud.
“We want to make the cloud work for your particular business,” said Bob Camel, senior marketing manager, Avaya OneCloud, at an Avaya ENGAGE 2019 session in Austin. “Our Avaya IX OneCloud Solution is designed to meet your specific, evolving needs.”
With Avaya OneCloud, organizations can move some or all of their UC and CC operations to a public, private, or hybrid cloud. For example, a private cloud might be the best solution for healthcare and government organizations that have security and compliance requirements, according to Paul Stephenson, cloud chief technologist, Avaya. “We can also interconnect public and private cloud for hybrid deployments,” he added.
Stephenson emphasized that the move to the cloud doesn’t have to be a “lift and shift.” Instead, an organization might open a backup contact center to the cloud as part of a disaster recovery strategy. “Perhaps your organization wants to add a digital channel or a mobile experience, while keeping voice in an on-premises solution,” he said.
At the annual user group conference, Avaya announced a new private cloud delivery model for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), providing enterprise organizations with a fast, convenient, and automated path to the benefits of cloud communications. The new Avaya OneCloud ReadyNow private cloud offerings reduce risk, cost and complexity from the transition to a cloud platform from on-premise solutions.
In his keynote talk, Gaurave Passi, president, Avaya Cloud Business Group, said Avaya’s roadmap aims at becoming a leader in the industry. “We have a massive base of loyal customers, extensive UC and CC experience, and are well positioned globally for cloud-based digital transformation,” he said. “We are investing in providing an end-to-end journey for our customers, and by 2021, we are looking at 25 percent of Avaya’s revenue coming from the cloud.”
Passi noted that many enterprise IT leaders are interested in the benefits of a public cloud offering, such as an opex-based consumption model, flexibility and speed of deployment. Other benefits of Avaya OneCloud include the ability to move at your own pace through design, proof-of-concept, and pilot programs to production within same infrastructure. Organizations can add new services and capabilities quickly and efficiently in the cloud, as well as scaling up or down as needed to address seasonal bursts, special projects or new requirements.
Avaya OneCloud UC and CC solutions are provided through a network of data centers in the United States, Germany, and Singapore for availability in 34 countries. The company will be expanding its network of global data centers in the coming months to meet the growing needs of customers worldwide.
“As the market leader with 145 million lines worldwide, Avaya is best equipped to help enterprise customers with their important cloud transition,” Passi said. “We are working at scale with performance you can count on.”
The IAUG Network, Cloud, and Security Council will have a presentation to discuss Avaya’s Cloud plans including vision, strategy, and positioning. We will describe what solutions are available in particular geographies today as well as the current features, solutions, and locations roadmap.
Security, Cloud, and Networking IAUG Council Call
1:00 PM CT.
Join here: https://zoom.us/j/144175367