As pandemic-related disruptions recede into history, IT professionals can look at the evolving technology landscape as they address today’s challenges. …
Managing emergencies in schools, campuses, and public events requires efficient and seamless communication. iNEMSOFT’s SEQUENCE™ is an automated, smart communication…
We’re taking it technical in this blog! By Ruslan MakrushinAvaya Engineer, Rostelecom Digital Technologies Another day has arrived in the…
For IT professionals around the world, improving the customer experience (CX) is a top priority for their organizations. Over the…
For a growing number of enterprises around the world, Avaya OneCloud™ Contact Center as a Service (CCaaS) delivers scalability, security…
If you watch television, it’s hard to escape the advertisements from AT&T, Verizon and T-Mobile about their high-speed 5G networks.…
If you’ve been wondering about the value of an IAUG membership, consider the practical, expert advice available from Avaya professionals…
Avaya is planning new features and availability for its cloud, collaboration and contact center solutions in 2021. “Our goal is…
In times of crisis, almost everyone has an urgent need for information – employees, customers, community members – causing businesses,…
Collaboration among hospital care teams is essential for positive patient outcomes. Doctors, nurses, laboratory techs and pharmacists all need to…
According to 5,000 consumers surveyed by Forrester on our behalf, the biggest impediments to good customer service are lack of…
It’s a topic you’ve probably read a fair bit about. After all, moving the infrastructure that powers your contact center…
The executives pile into the conference room and notice that something is missing. “Where’s the phone?” The high-end speakerphone is…
Migrating can be frustrating and time consuming for technicians, requiring weekends and nights. Without advanced tools, updating 46xx files can be a technician’s nightmare.
Contact center environments are complex. A myriad of disparate solutions must seamlessly integrate to facilitate productive and positive interactions between customer service agents and customers. A tall order. It’s hard enough to do the right thing for the customer once you have them on the line. What if they can’t even reach you? Or you them?
So much has been written about the advantages of cloud operating models: outsourcing of IT complexities, reduced time to market for new business applications and the ability to remain current with the latest technology updates, I will not spend any time covering this subject, it has been well documented.
Robocalls are not just for your cell phone anymore and are targeting your enterprise. The problem is growing in scope and intensity and is now to a point where it is hitting the enterprise bottom line, impacting personal productivity by digitally distracting knowledge workers, as well as disrupting revenue generation and customer service activities in contact center operations. Why is this happening and what can your organization do to stop it?
As part of the CTO’s Innovation team at ConvergeOne I get to look at a lot of new technologies, and…
Transporting your business forward, by extending architectural operations from premise to cloud involves detailed, defined requirements, as well as a cloud partner that can support and compliment your strategy.
Editor’s Note: This blog has been sponsored and provided by Carousel. Visit them at www.carouselindustries.com for more information. It was…
It’s a sunny day for businesses considering shifting their unified communication (UC) and contact center (CC) operations to the cloud.…
Your existing analog/digital communication system has served you well. However, Avaya IP solutions provide organizations with greater flexibility, reliability, and mobility while delivering customization options to fit your exact business needs. If infrastructure barriers have held you back from achieving superior communications, NVT Phybridge is here to get you across the finish line!
If you have a CS1000 or Communication Manager (CM), you’re probably still satisfied with its reliability. But at the same…
Avaya IP solutions provide organizations with better voice quality, communication efficiency, and mobility – to name a few. Bottom line, an Avaya IP voice solution allows the modern workforce to facilitate more effective interactions in today’s fast-paced business environment; whether they’re at the office, traveling or working from home. However, many organizations struggle with establishing the necessary physical infrastructure to support these intelligent systems.