Not long ago, a large U.S. healthcare provider was faced with a dilemma: How to improve its patient access strategy…
As artificial intelligence (AI) applications make their way into the contact center and unified communication sectors, IT professionals need to…
Your enterprise may have strict access and authentication policies to reduce the risk of a security breach by an insider. …
According to 5,000 consumers surveyed by Forrester on our behalf, the biggest impediments to good customer service are lack of…
Business leaders rely on analytics to measure the performance of units, teams and individuals. Avaya’s contact center solutions, for instance,…
With breach attempts and cyberattacks increasing, many enterprises are looking at artificial intelligence (AI) solutions to identify and thwart incoming…
Season 3, Episode 6: On this season finale of the IAUG Insider Podcast, Kaitlynn chats with Oscar Moncada, the Director…
Season 3, Episode 2: On this episode of the IAUG Insider Podcast, Kaitlynn talks to David Chavez, CTO and VP…
Is your IT team looking at knowledge graphs as a new business intelligence tool? By pulling together relevant information from…
Unified communication (UC) solutions can promote collaboration regardless of time zone or geographic distance. IT professionals need to simplify the use of these tools and address the other concerns of users for them to be adopted within the organization,.
On first thought of what AI is, the first thing on most people’s minds is the picture of robots taking over humanity in a near-future apocalyptic dystopia. Or maybe it’s videos of robots from Boston Dynamics performing feats of agility that will give you nightmares. But the reality is, AI – when used responsibly, of course – is becoming an essential part of telephony and can assist in adding a human element in call centers.
Editor’s Note: This blog comes from this month’s sponsor of the IAUG Insider blog, Verint. If you enjoyed this blog,…
Deploying artificial intelligence (AI) application in the enterprise raises a host of issues beyond technology. “We think of AI as being a neutral application, but it’s not,” said attorney Martha Buyer of Buffalo, NY. “You need to understand the inputs, variables, assumptions, and math before knowing how much value to give the outcome.”
Artificial intelligence (AI), cloud-based platforms and the Internet of Things (IoT) are changing the communications landscape and driving digital transformation.…
Artificial intelligence (AI) has great potential for improving customer service, according to Dr. Val Matula, vice president and CTO, Emerging Products & Technology, Avaya.