When enterprises think about UCaaS solutions, the focus typically is on knowledge workers. But in many organizations, it may be…
For Avaya IT professionals, the ability to apply technology investments to business strategies has never been more important. When considering…
Domino’s Pizza, Comcast and BMW are delivering an engaging digital customer experience (DCX). Their investments in people, processes and technology…
In today’s work-from-home environment, video collaboration security has never been more important. IT professionals must provide the right tools, training…
Many IT professionals have been in a rapid response mode since the COVID-19 pandemic led to business shutdowns and shelter-in-place…
In the short term, CIOs and other communication leaders have been hard-pressed to meet organizational demands in response to the…
An in-depth planning process provided the foundation for Arkansas Children’s Hospital to migrate its communications infrastructure to the cloud. “If…
Avaya Mobile Experience can help businesses improve their customer interactions, and offer potential cost savings, according to Dustin Fails, telecommunication…
Consumer preferences are changing faster and faster, disrupting traditional service patterns and challenging organizations to keep up. It takes careful…
It’s a topic you’ve probably read a fair bit about. After all, moving the infrastructure that powers your contact center…
Deskphones, softphones and mobile phones – in today’s workforce, there’s no one size fits all for communication choices. In fact,…
Business leaders rely on analytics to measure the performance of units, teams and individuals. Avaya’s contact center solutions, for instance,…
Many enterprises today are facing a digital talent gap. It can be difficult for IT managers to find enough qualified…
Building brand awareness, engaging prospective customers and adding easily accessible consumer touchpoints are three reasons many enterprises are adding video…
Season 3, Episode 5: On this penultimate episode of this season of the IAUG Insider Podcast, Kaitlynn chats with the…
Veteran IAUG members know that love affair between contact centers and CRM began back in the 1990s, as enterprises realized…
Many companies struggle with digital transformation. It should be so easy, though – out with the old and in with…
Simplifying communications, improving the user experience, and creating excitement about change are top priorities for leading enterprise IT professionals.
Digital Transformation is a misunderstood buzz term. To be sure, Digital Transformation is a thrown-around phrase, but we need to be frank – it’s an ever-increasingly relevant term as more call center infrastructures are seeing the need to adopt cloud solutions.
If your organization is embarking on a digital transformation imitative, it’s essential to set clear and measurable business goals. You should also think about how you will measure your progress and determine if the project has been successful.
Technology changes nearly as quickly as the calendar flips. A new device or upgrade that was trending not long ago…
Season 2, Episode 3: In this episode, we’re talking to the Vice President of Innovation and Architecture at Avaya, David…
Transporting your business forward, by extending architectural operations from premise to cloud involves detailed, defined requirements, as well as a cloud partner that can support and compliment your strategy.
What must you do to become the go-to person for driving digital transformation in your organization?
Change is difficult for most people, especially in the workplace. It takes leadership to be able to handle change and to be nimble to try new things to adapt and combat change.
This is the fifth episode of the Engage series and it’s a special one it’s part two of two episode with IAUG New York City chapter leader Alex Morales.
Nick Kwaitkowski joins us in a hallway at 2019 Avaya ENGAGE and if you’re wanting a dose of tech talk, this is the episode. We talk about the new possibilities of cloud and the business strategies surrounding it, controlling your destiny in the telecom world, and getting people connected with a local user group.
If you’ve ever wondered what it was like to take a fledgling IAUG chapter and make it one of the most vibrant, you’ll want to listen to this episode. Alex Morales went from being a message board regular behind the keyboard to an IAUG powerhouse of a chapter leader and speaker and we get into Alex’s transformation in this episode.
This is the third episode of the Engage series and it features IAUG member Tyler Preder. He works at the University of Washington and he
We talk about how Tyler got into the telecom industry, his quick brush with going to school for mathematics and how that applies to telecom, his passion for stopping robocalls and spam and much more!
The IAUG Insider Podcast will start with a series with interviews from IAUG Engage from Austin, Texas. We’ve had some great conversations with Avaya higher-ups and community members who share their industry expertise, opinions, and overall interesting conversations.
And like any good publication, we want to know what you’re interested in and what you want to hear. If you have any suggestions, please let me know on Twitter @IAUGMatthew or @IAUG.
The first conversation is with Avaya CTO and VP of Emerging Products and Technology, Valentine Matula. I brought along IAUG member Nick Kwiatkowski along for the chat to lend his voice to the conversation as well. We had this conversation in a hallway at Austin Convention Center and I think you’ll enjoy it.