Running a legacy PBX is like driving a car with 200,000 miles on the odometer. It is reliable and functions…
When enterprises think about UCaaS solutions, the focus typically is on knowledge workers. But in many organizations, it may be…
With the ongoing COVID-19 pandemic, enterprises around the world are rethinking how to use their on-premise meeting rooms. How do…
Season 6 Episode 3: This week we were joined by Paul Lang, head of Contact Center Solutions Marketing from Avaya.…
Throughout the world, organizations are deploying cloud-based UC solutions to support their workforces. After launching Avaya Cloud Office™ by RingCentral…
It’s no longer enough to pay attention only to the customer experience (CX). To be effective in serving your market,…
If you’ve been wondering about the value of an IAUG membership, consider the practical, expert advice available from Avaya professionals…
Avaya is planning new features and availability for its cloud, collaboration and contact center solutions in 2021. “Our goal is…
Collaboration among hospital care teams is essential for positive patient outcomes. Doctors, nurses, laboratory techs and pharmacists all need to…
Season 3, Episode 1: Tim Eddinger is the Chapter Leader of the Central New York IAUG Chapter, serves on the Attendee…
As part of the CTO’s Innovation team at ConvergeOne I get to look at a lot of new technologies, and…
Digital transformation is occurring in banking, healthcare, media, logistics, retail, utilities, and many other sectors. As a result, the contact…
Artificial intelligence (AI) can play an important role in helping organizations improve their unified communications (UC) infrastructure. However, you have…
In this blog, see how Dustin Fails migrated to from CM 6.3 Physical to CM 7.0 Virtual!
It’s a sunny day for businesses considering shifting their unified communication (UC) and contact center (CC) operations to the cloud.…
Implementing a digital customer experience can lead to higher satisfaction scores, and increases in new business, while reducing operational costs,…
Adapted from NVT Phybridge case studies A U.S. school district, government agency and university are among the many Avaya customers who have…
If you have a CS1000 or Communication Manager (CM), you’re probably still satisfied with its reliability. But at the same…
Avaya IP solutions provide organizations with better voice quality, communication efficiency, and mobility – to name a few. Bottom line, an Avaya IP voice solution allows the modern workforce to facilitate more effective interactions in today’s fast-paced business environment; whether they’re at the office, traveling or working from home. However, many organizations struggle with establishing the necessary physical infrastructure to support these intelligent systems.