Voice is enjoying a resurgence these days. Traditional phone calls are vital for real-time conversations and collaborations in an office…
Today there are billions of sensors, wearables and other devices around the world feeding data into the Internet of Things…
Season 5, Episode 1: Welcome to Season 5 of the IAUG Insider Podcast! This season will highlight many topics covered…
Many IT professionals have a deep understanding of communications technology, from voice, text, video and web to the latest applications…
1. Avaya is investing in innovation. “Avaya is investing in blended solutions for enterprise users and gaining momentum in the…
After serving on the planning team for two years acting as project lead for one, my excitement for Avaya ENGAGE…
IT professionals around the world are wrestling with the challenges associated with supporting a remote workforce; ensuring security, providing training,…
Avaya ENGAGE is one of the best places for telecom IT professionals to make new connections with peers and hear…
Digital transformation is occurring in banking, healthcare, media, logistics, retail, utilities, and many other sectors. As a result, the contact…
Editor’s Note: This blog has been sponsored and provided by Carousel. Visit them at www.carouselindustries.com for more information. It was…
Colleen has been with IAUG for over 10 years so she has a TON of perspective of the history of the user group and the partnership with Avaya. We talk about the biggest changes she’s seen throughout the history of IAUG and ENGAGE, what makes ENGAGE special compared to other events and what to expect from Avaya ENGAGE 2020.
Implementing a digital customer experience can lead to higher satisfaction scores, and increases in new business, while reducing operational costs,…