In 2020, enterprises around the world quickly transitioned to operating their contact centers in a remote environment. While many of…
As the COVID-19 pandemic continues, IT professionals are assessing their priorities, particularly in collaboration and contact center implementations. With the…
When the COVID-19 pandemic shut down global economies, many enterprises scrambled to find work-around solutions to keep their contact centers…
It’s not easy to construct an E-911 system for a single building, and the issues multiply when trying to cover…
Editor’s note: Here are more highlights of the Avaya ENGAGE 2020 session, “Putting the Customer’s Experience Back into Customer Experience.”…
Editor’s note: Here are highlights of the Avaya ENGAGE 2020 session, “Putting the Customer’s Experience Back into Customer Experience.” As…
Avaya Mobile Experience can help businesses improve their customer interactions, and offer potential cost savings, according to Dustin Fails, telecommunication…
Community banks, like other financial service providers face a number of challenges in providing a distinctive customer experience and delivering…