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Tag: CRM

Avaya’s Smart IoT Solution Turns Data into Action

June 30, 2020 Richard Westlund 1 Comment

Today there are billions of sensors, wearables and other devices around the world feeding data into the Internet of Things…

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Posted in: Case Studies Filed under: Avaya ENGAGE, CRM, IoT

Making Smart CC/CRM Choices

October 1, 2019 Richard Westlund

Veteran IAUG members know that love affair between contact centers and CRM began back in the 1990s, as enterprises realized…

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Posted in: Case Studies Filed under: CRM, Customer Experience, Digital Transformation
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