Verint and Avaya have a long history of success together navigating the always-evolving shifts in the contact center and customer expectations. These shifts are often fairly unpredictable—and there are more factors in play today than ever before.
Organizations are growing to realize that they can’t hire their way to success—it’s just not sustainable. In addition, they can’t rip out their contact center solutions and start over—their competition is always ready for their customers.
For many of you, you saw that theme was front and center at Avaya Engage—innovation without disruption.
No one wants to rip and replace an existing solution just to get new functionality. After all, productivity without disruption is more critical than ever as today’s customers keep raising their expectations.
Innovation is great, but it has to serve a purpose, right? After all, businesses need to both elevate CX and lower costs to deliver business outcomes now. No company has the luxury anymore of waiting a year or two for a significant ROI.
That’s a quick overview of what no longer works.
Let’s shift to what’s more important: What’s the way forward? CX automation has rapidly become the path that many forward-thinking organizations are taking.
When evaluating the way forward, companies benefit from considering how AI and data play into the picture. After all, insights into customer data are what drive decisions that produce the desired business outcomes.
Unifying all the “silos” where customer data can reside is critical. With the right open platform, businesses can leverage AI and customer data to unlock CX automation outcomes barely even imagined a few years ago. Remember, those customer expectations keep on rising.
Perhaps at Avaya Engage in Denver you heard Verint’s Daniel Ziv, VP, AI and Analytics, Go to Market, discuss what is required to achieve CX automation: an open platform, AI-powered bots and data-driven operations.
Interested in investigating an open platform where you can adopt AI-powered innovation quickly? Ready to prioritize flexibility based on your business priorities, add new capabilities at your own pace—and enjoy ROI quickly? (Not two years from now)
Join Verint and Avaya at Engage24 in Orlando, September 23-25, 2024 at Rosen Shingle Creek. It’s the premier conference designed to help perfect your organization’s customer engagement strategy and take advantage of AI and CX automation today.
Learn about the groundbreaking capabilities of Verint’s specialized AI bots, get tips and best practices from industry experts, have your say on the future of product innovation—and enjoy a terrific networking opportunity in sunny Orlando.
We’re looking forward to Avaya joining us there. While you’re at Engage24 in Orlando, learn about the Avaya + Verint multiyear renewal program that includes the use of a Focus Bot: Quality with Exact Transcription and TimeFlex Bot.
We’ll see you in Orlando! Register for Engage today.
Learn more about Verint’s partnership with Avaya.
The Verint Open Platform provides a team of AI-powered bots to augment human staff across the enterprise, including contact centers, web/mobile channels, branches, back offices, CX offices, and more. The result? Organizations can create capacity, lower costs, and continually improve CX.
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