Migrate business segments at your pace, while unlocking advanced AI-Powered features.
Are you ready to solve the multi-platform communication conundrum? Or maybe you’re looking to leverage the best in class for collaboration but want the flexibility to keep your resilient and fully featured voice on-prem? If you’re an Avaya customer seeking a pathway to the cloud without an abrupt transition, Avaya Cloud Office (ACO) Hybrid is your solution. This innovative platform seamlessly integrates Avaya’s trusted world-class Avaya Aura platform with Avaya Cloud Office (ACO), powered by RingCentral’s industry-leading cloud capabilities.
Our exclusive hybrid solution empowers businesses like yours to maximize communications and collaboration by adding advanced voice, video, chat, fax and integrations to optimize workflows, saving time and boosting productivity.
Let’s explore how ACO Hybrid creates a tailored path to the cloud, addressing your unique business complexities while embracing Avaya’s brand philosophy of “Innovation without Disruption”, giving customers RingCentral’s powerful collaboration umbrella on top of Avaya’s on-prem PBX.
Get the best of ACO with Avaya Aura telephony
- Maintain current Avaya Aura telephony investments while leveraging ACO capabilities.
- Enjoy minimal disruption with self-paced migration.
- Easily toggle between on-premises and cloud services to accommodate needs between HQ and satellite offices.
- Access a unified directory for smooth and consistent communication and user experience across your organization.
- Preserve Enterprise workflows while still gaining benefits of a cloud communications platform.
ACO Hybrid: The Solid Ground for Your Digital Future
You can future-proof your communication infrastructure and adapt swiftly to your evolving business demands with a comprehensive suite of features and capabilities mirroring RingCentral’s industry-leading UCaaS.
Access ACO capabilities:
- Full UCaaS phone, collaboration, video, and analytics features across mobile and desktop, leveraging your Avaya desk phone.
- Easy set up and reduced IT burden with seamless cloud migration.
- 300+ pre-built, deep, enterprise integrations such as Salesforce, Google, Zendesk, Microsoft and other key business tools.
- Access additional capabilities such as SMS and fax with a full ACO license.
- Cloud-based redundancy and disaster recovery for enhanced security, reliability and business continuity ( 99.999% uptime SLA).
Leverage RingCentral’s game-changing AI capabilities:
- Live transcriptions for improved meeting accessibility.
- Meeting insights via recap summaries, enabling full focus on the meeting.
- Video highlights and insights extracting crucial meeting content.
With ACO Hybrid, you’re not just investing in a solution that empowers your business to thrive in today’s digital landscape, but also adopting a flexible and strategic pathway that empowers your organization to evolve its communication infrastructure confidently and efficiently. Unlock the potential of AI-driven collaboration and experience communication simplicity, while enhancing productivity, improving customer experience and driving innovation suited to your needs, at your speed.
This solution is available for Avaya Aura customers starting December 2024. To learn more, get in touch with an Avaya expert today.
We empower businesses to communicate effortlessly through the cloud, and use the power of AI to unlock conversational insights — making every employee and customer experience smarter, and everyday work more productive and efficient.
IAUG offers Avaya support, education, and community. Interested in contributing to a blog? Learn more here.