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Author: David Lover

Is it Time for You to Move to the Cloud?

November 22, 2023 David Lover Leave a comment

By David Lover, Vice President Strategy and Technology, ConvergeOne Now is a great time for IAUG members to be planning…

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Posted in: Business Strategies

Implementing an Avaya Mobile-First Strategy

October 27, 2020 David Lover 1 Comment

More and more enterprises are adopting a mobile-first philosophy with Avaya’s Aura platform. Maybe it’s to support their explosive growth…

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Posted in: Business Strategies Filed under: COVID-19, Remote Work

Putting the Customer’s Experience Back into CX | Part II

March 24, 2020 David Lover Leave a comment

Editor’s note: Here are more highlights of the Avaya ENGAGE 2020 session, “Putting the Customer’s Experience Back into Customer Experience.”…

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Posted in: Business Strategies Filed under: Contact Center, Customer Experience

Putting the Customer’s Experience Back into CX | Part I

March 17, 2020 David Lover 2 Comments

Editor’s note: Here are highlights of the Avaya ENGAGE 2020 session, “Putting the Customer’s Experience Back into Customer Experience.” As…

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Posted in: Business Strategies Filed under: Contact Center, Customer Experience
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