Colleen has been with IAUG for over 10 years so she has a TON of perspective of the history of the user group and the partnership with Avaya. We talk about the biggest changes she’s seen throughout the history of IAUG and ENGAGE, what makes ENGAGE special compared to other events and what to expect from Avaya ENGAGE 2020.
Artificial intelligence (AI) has great potential for improving customer service, according to Dr. Val Matula, vice president and CTO, Emerging Products & Technology, Avaya.
This is the fifth episode of the Engage series and it’s a special one it’s part two of two episode with IAUG New York City chapter leader Alex Morales.
Nick Kwaitkowski joins us in a hallway at 2019 Avaya ENGAGE and if you’re wanting a dose of tech talk, this is the episode. We talk about the new possibilities of cloud and the business strategies surrounding it, controlling your destiny in the telecom world, and getting people connected with a local user group.